PRIVACY POLICY - CUSTOMER GUARANTEE
Any personal information that you provide to Shades N Style is used for the purpose of receiving Shades N Style communications, purchasing Shades N Style product, market research and personalizing and enhancing your web experience with Shades N Style , and for no other purpose. Our specific privacy policies for shadesnstyle.com.au are outlined below.
How We Collect the Information
There are many ways that Shades N Style obtains information from you:
- from an on-line or telephone purchase
- from navigational information about where visitors go on our website;
- when you enter a Shades N Style Promotions
- anytime you submit a business reply, product, or warranty card
- upon contacting customer care to request Shades N Style communications
- upon signing up at an event
The Information We Collect
In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request any of the following information from you: name, address, telephone number, email address, gender, year of birth, sports of interest, shopping preference, product interest. Of course we will need your credit card information for any online purchases.
How We Use the Information
All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:
- To administer a contest, promotion, survey, market research, focus group or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest.
- To send you information/materials via e-mail or mail about products, offers and news we think could interest you. This information may relate to products, offers and news of Shades N Style. We only send you this if you have opted-in to receive Shades N Style catalogs or e-mails messages.
- To analyze visits to the website and learn about the interests of our visitors in aggregate and also on personal level to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
The information obtained from registration on-line is utilized to improve your web experience with Shades N Style by enabling you to obtain a faster checkout for purchases and/or opt-in to receive occasional e-mails, which provide you with the latest and greatest information regarding Shades N Style and its products.
The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and is used only to complete the order, to confirm the order and to confirm shipment of the order. You may, upon placement of an order, opt to allow Shades N Style to save the information for a speedier checkout process the next time. This information is then stored only for the purposes of faster checkout and is not used for any other purpose.
The navigational information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, browser version, IP address) may be collected which will provide information regarding the general use of our website.
Shades N Style will never sell any information about you to anyone. “Cookies” are used by Shades N Style only to allow you to use the Shades N Style web site in the most efficient manner.
Cookies
A cookie is a small removable data file that is stored by our web browser on our computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience. For example, we use cookies to:
- Remember the items in your shopping basket
- Recognize you when you return to our website
- Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings.
We also work with other companies who use tracking technologies to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our website and your interaction with our communications, including advertising.
E-Mail
Shades N Style will only send e-mails to you if you ask for them and you can easily unsubscribe at any time you want. Shades N Style has a company policy not to flood people with e-mail correspondence, but simply gives you periodic information so you can stay up to date on what Shades N Style is offering. Shades N Style also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire.
Children’s Privacy
If you are under 14, you should surf Shades N Style.com only with involvement of a parent or guardian. Although Shades N Style does not specifically direct its web site, catalogs or e-mails to children, Shades N Style strives to provide children with as much customer service as possible without violating their privacy rights. For their protection, Shades N Style asks that anyone under 14 years of age not attempt to register with Shades N Style or otherwise provide Shades N Style withn any personal information without the consent of a parent or legal guardian.
Access to Your Personal Information
Shades N Style will provide you with access to the personal information you provided to Shades N Style by allowing you to view, update or correct your information. In order to protect your privacy, Shades N Style takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Shades N Style will accomplish this through the use of passwords and personal data.
Security
Our web site monitors activity and prevents any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
Updates to Privacy Information
Please review the site periodically to see any updates to the information provided here. This privacy policy was last updated on March 18, 2010
Contacting Shades N Style
If you require further information regarding our Privacy Policy, you can contact Shades N Style Customer Service Centre on:
If you require further information regarding our Privacy Policy, you can contact Shades N Style Customer Service Centre on:
Contacting Shades n Style
Telephone:+61-02-80335020
FAX - 02- 82466640
Online: via www.shadesnstyle.com.au
OR
PO Box 6325
Silverwater NSW 2128
Australia
CUSTOMER GUATANTEE
REPLACEMENT OF BROKEN SUNGLASSES FOR HALF THE PURCHASE PRICE
Our replacement guarantee means that in the worst case scenario of you sunglasses being broken, we would still like you to enjoy a new pair of your favorite sunglasses. All you need to do is to retain your proof of purchase and you can purchase an identical pair at 50% off the original price. If that particular pair is unavailable you can get any pair of sunglasses of equivalent price / value at half price. You can avail this offer anytime once within the first 12 months after the purchase of your sunglasses from any Shades N Style store nationally or internationally
WE FIX YOU SUNGLASSES - FREE FOR A LIFETIME
We will be happy to assist you in the repair and cleaning of your sunglasses at any of our retail outlets. This service will be free of charge and complimentary for our valued customers
7-DAY SATISFACTION GUARANTEE
We at Shades N Style endeavour to provide the best possible service and product to you. If you are not satisfied with your purchase you can exchange it for another pair with in week of your purchase. All you have to do is to bring in your receipt and the sunglasses and packaging in original condition and we will look after you.
WARRANTY POLICY
In the unlikely event that your sunglases are proven to be defective, you can return them with your receipt and we will be happy to exchange or refund for another pair of sunglasses for you, it can be an identical pair or any sunglass of the equivalent value. This warranty does not include breakage, damaged and scratched lenses, mishandling etc, under such circumstances the sunglasses will not be accepted for replacement
REFUND POLICY
Refunds will only be given for proven defective sunglasses and will be given using original receipt as proof of purchase. No refunds are given or gift purchases, damaged or broken sunglasses.